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Troubleshooting

Charts Troubleshooting


If you are having trouble accessing our chart indicators or some of their features, review the following checklist for possible solutions:

  • The chart window loads up, but I don't see a chart:

    You may have old java applet version saved in the cache memory of your browser.
     
    1. Clear your browser cache. In Internet Explorer, you can access it under 'Tools': 'Internet Options': 'Delete Files'.
    2. Log out from our site and then close ALL open browser windows, including any pop-up windows and any charts you have open.
    3. Open a new browser window and go back to www.marketvolume.com login page.
    4. Press Ctrl-F5
    5. Login to our site and press Ctrl-F5 again.
    6. Try to open a chart from either from the left hand side menu or by clicking on the IV or AD buttons from our 'Market Summary' table.

      Some charts work, but others load up blank:
       

      1. Repeat the above steps 1 through 5.
      2. Try to open the chart that you initially had problems with, but don't open any of the other charts.
      3. If this fails, repeat step 1 again.

    You may need to empty SUN's Java VM cache itself.
     

    1. Click on the 'Start Menu' : 'Settings' : 'Control Panel'
    2. If SUN's Java is installed, you should see an icon called 'Java', double-click on that.
    3. When the Java panel opens, select 'Delete Files' and press OK.
    4. Open the site and try and load a chart once again.

    You may need to download the latest version of Java Virtual Machine (JVM).
     

    1. To download SUN's Java VM click here.

    If nothing helps contact us.

     

  • The chart window does not load up:

    1. Press Ctrl+F5 to refresh the browser window.
    2. If you are using any pop-up blocking software, check if www.marketvolume.com is in the list of allowed sites.
    3. Log out from our site and then close ALL open browser windows and charts, including any pop-up windows.
    4. Clear your browser cache. In Internet Explorer, you can access it under 'Tools': 'Internet Options': 'Delete Files'.
    5. Open a new browser window and log in to www.marketvolume.com
    6. Press Ctrl+F5 to refresh the browser window.
    7. Try to open a chart from either from the left hand side menu or by clicking on the IV or AD buttons from our 'Market Summary' table.
       
  • The "Connection error..." dialogue doesn't go away:
    In an effort to reduce their bandwidth, some internet service providers (ISPs) have instituted a system of caching frequently requested files. In addition, your browser does the same thing. Caching will sometimes cause problems when we update our JavaVolume charting programs. Below we have outlined some steps you can take if you are having problems accessing or using our charts:
  1. Close ALL open browser windows, including any pop-up windows.
  2. Open a new browser and then log into www.marketvolume.com.
  • Using Multiple Charts

    Some of our users have experienced difficulties when opening multiple charts. If you are using Internet Explorer, left-click on "Open IV/SBV/AD Charts" on the left-hand menu or by clicking on the IV or AD buttons from our 'Market Summary' table.

- If all else fails, check your Internet connection -

For Windows:

  1. Click on 'Start', then click on 'Run'.
  2. Type in 'command.com' (without the quotes) and press 'OK'.
  3. In the new window that appears, type in 'ping yahoo.com -t' and press Enter. After a few seconds, you will see results (called "ping statistics") appear on your screen. Among the numbers appearing are "approximate round-trip times in milliseconds (ms)".

If the time for a reply is greater than 350 ms, then there may be a connection speed issue with your ISP. If you see gaps in the replies, then your Internet connection is unstable and you should contact your ISP.

For Mac OS X:

  1. Go to Applications: Utilities and double-click on 'Terminal'.
  2. When the terminal window appears, type in 'ping yahoo.com' and press Enter. After a few seconds, you will see results (called "ping statistics") appear on your screen. Among the numbers appearing are "approximate round-trip times in milliseconds (ms)".

     If the time for a reply is greater than 350ms, then there may be a connection speed issue with your ISP. If you see gaps in the replies, then your Internet connection is unstable and you should contact your ISP.

  • The "Please Wait" dialogue doesn't go away:

  1. Try selecting a different "Period".
  2. Try closing the chart and then reload the Chart.
  3. Reload the browser using Ctrl-F5.
  4. Close all browser windows and then re-open them.
  • My JavaCharts won't print:

    This problem can generally be resolved by closing all your browser windows and then reloading the JavaCharts.

    If you still cannot print the charts, the problem may be caused by a pop-up blocking program. Browser add-ons like Google's toolbar and Alexa's toolbar have built-in pop-up blocking, in order to print our charts you will need to turn off their pop-up blocking before trying to print a chart. Otherwise, there is a chance that your firewall software may be blocking access to the chart printing feature, as such we suggest you make sure you have www.marketvolume.com added to your allowed sites list in your firewall and pop-up blocking software.

  • I would like to print a bigger chart, but your printing features won't allow it.
    You can work around this problem, but only if you have access to a full word processing program; a simple text editing program will not do.

    1. Press the "Print Screen" button on your keyboard (the chart must be open).
    2. Open a word processing program, such as Microsoft Word or Works
    3. Set the page layout to 'landscape'.
    4. Press CTRL+V, or go to Edit and select Paste.
    5. Now print the chart.
       
  • A few of our subscribers are still using old web browsers. Unfortunately, this can lead to problems logging into our site and viewing our charts To remedy the situation, we strongly suggest that you download the most up-to-date browser version available for your computer. 

  • When I click on "Print Chart" or "Help" nothing happens. What do I do?
    In this case, it is quite likely that you have a pop-up blocker running on your computer. This may be a third-party piece of software that you installed, or it may be the Google or Alexa toolbar, which also stops pop-ups.

    There are two things you can do to solve this:

  1. Hold down the CTRL button on your keyboard and then press the Print Chart or Help button, as some pop-up blockers allow you to use the CTRL button to bypass pop-up blocking.

    -- or --
     

  2. Disable pop-up blocking for MarketVolume.com in your pop-up blocking software. For instance, on the Google toolbar, click on the button that looks like this:



    You can then enable blocking once you leave the site.

If you have any further questions, do not hesitate to contact our technical support staff.

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