Our subscribers use a variety of browsers and operating systems. This diversity may at times lead to problems when using our services. Below, we've compiled a list of some of the more commonly encountered issues.
If you have any questions, please refer look through to our troubleshooting section. And of course, if you don't find the answers you are looking for in these pages, you can always contact us by via email if you don't find the answer you are looking for in these pages.
Browser Configuration - Here you can see how your browser is configured and whether it is able to view our JavaCharts properly.
Login problems - The most common problem. Solutions if you cannot login.
Charts problems - Solutions if you are having trouble opening charts or experience "connection errors".
Email problems - A few suggestions on how to configure your email program to receive email from us.
Signup problems - What may cause signup problems and what you can do to fix them.
Java Settings - Our Java charts require Java Virtual Machine . Here are instructions on how to configure it properly for your computer.
Set Firewall - How to configure your firewall (McAfee, Norton, ZoneAlarm).
Set Security - How to check your browser's security settings so none of our services are blocked.
New Browser - Where to find the most current version of your browser. Most problems disappear when the latest version is installed.
Set Hotmail - Preventing Hotmail from blocking our emails and alerts.
Set Yahoo - Preventing Yahoo Mail from blocking our emails and alerts.