Frequently Asked Questions: Subscription

Subscribing is easy! We offer a variety of subscription options to meet your needs and budget, and several different membership packages are available. All you have to do is select the package that best fits your needs.

Currently we accept online payments only by Visa and Master Card.

If you wish to sign up, click HERE.
No you do not have to wait until the last day of free trial.

If there is still a number of days left on your free trial and you still want to use it to study our service but you would like to have access to real-time charts and other extra services, you may simply subscribe to our services now and send us an email with a request to add unused free trial period to your account. In this case your next recurring payment will be shifted forward by the number of days left on your free trial.
Yes, you may upgrade/downgrade your subscription level or change you payment plan any time. It could be done in the "My Account Info" section (link in the top-right corner of a members' page), or you may simply send us email.

By upgrading your payment plan to quarterly or yearly plan you will save on your payments - check how much you may save HERE.
You only need an Internet connection and an email address. No special software or hardware is required. Our unique JavaCharts™ technology allows you to access our charts from anywhere in the world, as long as you have access to the Internet.
A specific set of features differentiates each subscription package, and each subscription package has been specifically tailored to the needs of various types of investors and traders. The highest membership package gives you access to all of MarketVolume®'s features. Review our membership comparison table HERE.
No, there are no any hidden fees. All fees (exchange fees, data transmission fee and etc.) are already included in the prices you see above.
If you do not want to be on recurring payment then all you have to do is to subscribe for our services and then you may send us a request to stop the recurring payment any time you want, even on your signup date. In this case your recurring payment will be deactivated, you will have access to the service by the end of the paid period and you will not be charged anything at the end of it.
You may cancel your subscription at any time; just send us an email no less than 3 days in advance of your renewal date. Or you may do it directly from the members' area:

After logging in, first click on the "My Account Info" link (found at the right top corner of the page). Next, click on the "How do I cancel my membership?" link. Finally, submit your cancellation request.

When you close you account, you will have access to the service until the end of the paid period. All charges are non-refundable.

Please note that canceling your membership - and then reactivating it at a later date - would entail having to pay the new, full membership rates effective at the time of reactivation.
We have MV-Charts app on the "Google Play" and our charts could be used on all Smart Phones and all Android tablets.
We have more than 100 different technical indicators which cover al aspects of technical analysis. We have full set of price, volume, advance decline and volatility indicators. Some of our indicators are unique and cannot be found with other chart providers. Click here for full list of technical indicators available.

The FAQ section did not answer my particular question. How can I contact MarketVolume® with a question?

If you have a question or a suggestion, send us an email. Due to the heavy volume of emails we receive, our support staff may not be able to respond to your email immediately, so please allow 24 hours for a response.

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