MarketVolume

Refund Policy

Highlight Investments Group provides stock market education and information services over the Internet. Given the specific nature of these services, cancellations or returns cannot be refunded, nor can products be exchanged.

The practice of claiming a refund after having used any of our member services (i.e., accessing our members' area in order to see members only content, such as charts, signals, market data, the Daily Market Outlook, email alerts, and any other associated information) is considered fraudulent.

When a Subscriber requests service termination, subscription fees (whether full or partial) are not refunded. Subscribers are liable for charges incurred by them until termination of service.

NO REFUNDS will be issued for reactivated, cancelled, transferred, or upgraded accounts.

If a subscriber signed up for a product because of a misunderstanding, or by error, he/she has 24 hours after being charged to request a refund. In order to receive a refund (less a $9.95 account-processing fee), a customers must cancel within the first 24 hours of their membership. After canceling, a customer must request a refund to his/ her credit card.

Depending on the recurring payment plan selected by a subscriber during the signup process, Highlight Investments Inc. will charge for access to the requested information on a monthly, quarterly, or yearly basis. If a customer was charged on a recurring payment plan, he/she has two days after the charge to request a refund. In order to receive his/her refund (less a $9.95 account-processing fee), the customers must cancel within this first 2 days following the recurring charge. After canceling, the customer must request a refund to his/her credit card.

Highlight Investments Inc. does not issue full or prorated refunds for monthly and quarterly recurring charges. Highlight Investments Inc. may however issue a prorated refund for yearly recurring payment plans. In cases where a customer requests a prorated refund for a yearly charge, he/she must first request to cancel the service. The customer must then request that we issue a refund on his/her credit card. Prorated refund amounts are calculated as the difference between the last payment and the number of full months of service multiplied by the monthly service rate. A $9.95 account-processing fee will also be applied.

An example of a refund calculation: A customer was charged $1,000 for a yearly membership. After 3 1/2 months, he decides to cancel the service and makes a request for a prorated refund. We will calculate his refund as follows: We will base our refund calculations on the premise the customer subscribed to our service for a 4 full months on a monthly recurring payment plan. Assuming a monthly subscription cost of $100, we will calculate 4 months * $100 per month = $400 as payment for our services; in addition, we will add a $9.95 account processing fee. Therefore, the amount refunded back to the customer's credit card will be: $1,000 - $400 - $9.95 = $590.05.

By visiting our website, or by placing an order for any of our services, you confirm that you have read, understood, and agree to abide by all legal notices, policies, and terms of use.